Help & Information

FAQ

What is PaceBand®? PaceBand is a lightweight wristband designed to help you stay on pace during training runs or races — without the constant mental maths!

How do I choose the right band? Pick the band that matches your target pace or goal time. Each band is printed with clear, easy‑to‑read splits.

Is it waterproof? Yes — it’s sweat‑proof and rain‑proof.

How long does it last? PaceBands are durable and reusable for many training cycles.

When will my order arrive? UK orders usually arrive in 2–4 working days. 

Can I return it? Yes — see the Returns section below.

Shipping

Processing time Orders are packed and shipped within 1–2 working days.

UK delivery Most orders arrive in 2–4 working days via Royal Mail.

Shipping costs Calculated at checkout based on delivery time selected.

Tracking Some shipping options may include tracking.

Returns

30‑day returns If you’re not happy with your PaceBand, you can return it within 30 days.

Condition Items should be in good condition (not heavily damaged).

How to start a return Email us with your order number and we’ll guide you through it.

Refunds Refunds are issued to your original payment method once the item is received.

Exchanges If you picked the wrong band or pace, we’re happy to swap it.